There must be something about the pilot uniform that leads the general public to assume that we know all there is to know about whatever airport we're walking through. Sometimes I'll be asked points of interest about the city we're in, which is quite amusing when I reply that I've never been to that location before! Occasionally I am asked details for a competitor's flight and I try to be graceful about pointing out the logos on my uniform. More frequently though, we get asked directions to departure gates or baggage claims.
If we have a long walk through a particular terminal, there are a couple of well established methods of avoiding those pesky questions. First of all, we try to travel in packs with at least one other pilot and a couple of flight attendants hoping the crowd of uniforms will intimidate inquiring minds. Another good method is to walk with a purpose, as if hurrying to make the next flight so that the general public will assume you cannot be bothered. When all else fails, pull out the cell phone and make a call, whether you really had anything or anyone in mind to talk to!
Unfortunately, we are sometimes caught defenseless and are obliged to attempt to live up to the expectations of our uniform. Last weekend Kimberly joined me for a flight and when we got back to Atlanta I had a long enough break that I could walk out to parking with her. Though not quite a pack, having her around averted any questions on the way out.
Coming back through the airport, I had just by-passed security and had barely stepped into T-concourse when I got my first hit - 'Can you tell me where baggage claim is?' Unfamiliar with how to exit T-concourse, I looked up, found a green sign labeled 'Exit for Baggage Claim' and replied, 'Follow the green sign out to baggage claim, ma'am!'
I only managed to make it down to escalator to the train when I got the next hit - 'How do I get to baggage claim?' This time I failed to look up and pointed, 'Just follow the corridor all the way to the end, you're not far from it.' I then boarded the train and realized that I had pointed the poor soul in the wrong direction and that he was going to have a very long walk to E concourse if he followed my directions. So, I got off at the first stop and began walking back to turn the poor man back in the right direction.
I hadn't taken two steps when someone else asked, 'Pardon, how to I find B concourse?' Having just gotten off at the B concourse exit, I confidently replied, 'Take the escalator around the corner up, ma'am'. During that discussion, I noticed my misdirected charge hurrying by toward E concourse so I chased him down, directed him to the appropriate train and pointed to the signs overhead that would help guide him back to baggage claim.
Having done enough damage for the day, I decided to call Kimberly and stay on the phone until I was safely hidden in operations again.